Complaints Procedure

Report a complaint as soon as possible

Are you experiencing an issue during your stay, or is something not quite right? Please let us know immediately. The sooner we are informed, the faster we can take action.

Je kunt ons bereiken via:

• Email : info@johanneshoevebaarlo.nl

• Telefoon: +31 (0)6 2218 2152

• Personal contact: when we are present on site

We kindly ask you to describe the complaint as clearly as possible so we can immediately assess what is needed.

2. We will address your complaint immediately

After receiving your report:

• we assess the situation

• we look for an appropriate solution

• we will inform you as soon as possible about the next steps

In most cases, we can resolve the issue immediately.

3. Not satisfied with the solution?

If you are still not satisfied after our response or proposed solution, you may submit the complaint to us again, including an explanation of why the previous solution was not sufficient. We will reassess the complaint and work with you to find an appropriate outcome.

4. Written handling

If a complaint cannot be resolved immediately, you will receive a written response by email within a reasonable timeframe. In this message, we will indicate the following:

• what we have investigated

• which steps we have taken

• which solution we propose

5. External dispute resolution (EU consumer law)

Komen we er samen niet uit? Dan kun je gebruikmaken van het Europese ODR‑platform voor geschilbemiddeling:

Online Dispute Resolution (ODR) – Europese Commissie https://ec.europa.eu/consumers/odr/

This platform helps consumers and businesses resolve disputes in an accessible and straightforward way.

6. Applicable Law

All agreements and disputes are governed by Dutch law.

7. We value your feedback

Complaints are an opportunity for us to further improve our service. We appreciate it when you share your experience with us — positive or negative — so we can continue to grow and offer our guests an even better stay.